Reusable Planet Profile

What if there is a problem with my order?
We don’t think you will have any problems with the quality or usability of any of our products, as each has been quality-checked by us before it goes out to you. We care about quality. But if there is an issue in transit, or something is not right, send us a Catch message and we will get back to you as a priority.

When do items need to be returned by?
Get back to us as soon as you can after your item has been delivered, especially if there has been an issue in transit so we can follow up with the delivery company as soon as possible. We do not generally accept returns one month after the delivery date.

Any items returned to us need to be in their originally received condition, preferably with original packaging where possible. All items associated with the return should be included. But please, get in touch with us first and describe the circumstances of the return so we can assess the process based on the issue.

Shipping for returns?
We do not generally refund postage for a returned product if you change your mind. We do not generally cover the cost of postage on returning products to us, but will always assess individual circumstances. Should the product be faulty or defective on arrival, we will offer you a full replacement, or if unable to replace the product, a full refund including postage.

Please ensure you get in touch as soon as there are any issues by sending us a Catch message

*Some products may also be offered by other sellers. In those cases, the lowest available price for each product will be displayed.